And back on the phone.
Vauxhall have agreed to replace the two faulty trim panels, one on the door handle and one on the passenger side dash.
They have also agreed that the peeling paint on the rear number is also a warranty job.
So, the car is going back to Arnold Clark to have both these fixed. And the trouble begins...
I do understand that the organisation has different departments, service, bodyshop, sales etc. But why can't they all speak to each other to organise things. One department tells me they do not provide courtesy cars, another tells me they do but I have to pay insurance. I try to explain that when the car was in getting checked out by the service department, I got a courtesy car with no charge.
I even spoke to the sales manager, who wasn't aware of any of my issues as he only started there recently.
So, I have a car, that was cosmetically damaged when new, damaged further when their valet bay tried doing a 'machine polish', refinished by professional detailers at Arnold's cost (although some damage was too deep to repair). Now has trim panels that Vauxhall have agreed to replace under warranty and a rear bumper, with paint peeling off, that Vauxhall have agreed is a warranty repair due to whatever.
After speaking to the sales manager who didn't know why I was put through to him, I have asked him to discuss this with both departments and get it dealt with. I also asked for guidance on rejecting the car as it is not 6 months old yet, although I do understand the difficulties having a car on finance although a large deposit was paid by credit card so they are jointly responsible.
Ever get the feeling that the car you have was never meant to be?