Seen similar topics on forums for other Vauxhall cars ive owned in the past and thought it could be a good idea for any others looking at purchasing an E to go to somewhere they are likely to be treated right?
I'll start obviously, Arnold Clark Vauxhall, Phoenix Retail Park, Linwood, Paisley.
Got a good deal on the car, circa £1500+ less than list price, but that was taking a car they had in their own stock (hundreds of cars to choose from through as AC are a massive company) so you were limited to the colours they had in stock and you couldn't add any options, you could do a factory order but I'm not sure of you'd get any savings over list doing it that way, I presume the reason I got a cheap deal is they'd bought loads from Vauxhall to get a discount they could then pass on to customers. However they did have most specs, engines and colours.
The finance rate was good too: 3.9% flat rate, to give you an idea how good that is, when I worked for Arnold's 8 years ago, staff finance rate then was 4.5%. I got a set of Arnold Clark branded mats thrown in but they were proper tailored ones with floor clips like the genuine ones. And a full tank of fuel. Also got a good part exchange price, £2700 for a 55,000 miles September 2009 '59' Clio 1.2 Dynamique in good condition with FSH, but needing a service, timing belt kit and water pump due, tyres, some suspension consumables and just about out of mot.
The post sale services was poor however, the car was delivered with the NSF sidelight not coming on at night when the DRLs switch to sidelights, tyre pressures far too high and not matching, NSF and OSR same and OSF and NSR same, service booklet Incorrectly filled in and not stamped, rear number plate fitted wonky and with a bubble in it allowing water damage, salesman continually promised to sort this and let us down until one day my partner and mother sat in the showroom for 2 hours until he sorted it. He also messed up the finance submitting applications for personal loans instead of hire purchase which were all declined and affected my credit history file, he also messed up the eventual finance paperwork meaning I had to a couple of weeks later go in and resign the docs again. Their administration dept also messed up my service plan paperwork, sending me out a plan valid for 2 years or 24K, I argued the Corsa I tervals are 1year/20k so the plan should cover upto 2years or 40k, they agreed but then sent out new docs showing 2 years or 400K, I called to advise of the mistake and they sent out ones for 2 years/24k again.
Repairs wise the dealer have been ok, I have used both Linwood and one of their Glasgow branches close to my work who have recognised the issues ive had and not just said the usual no fault found or its just a characteristic line, they have replaced without quibble one of my alloys, my drivers seat height adjuster mechanism and my dash, only issues they took a week to get me my car back after the dash fitment issue and replacement although part of that is I didn't want the car back until it was fixed whilst they wanted me to take it back and bring it back in when the dash was in stock and didn't have a courtesy car until my partner phoned Vauxhall themselves who told the dealer if they didn't have a courtesy car to hire me one and bill Vauxhall directly, and then whilst it was in for the dash work the dealer put my car through the car wash without removing the aerial mast, resulting in it snapping, they straight away fitted another but my DAB still wasn't working, cue another week without digital radio until they could book it in on a day a courtesy car was available where it transpired the fault was due to a faulty connection at the aerial base caused by them putting the car through the wash with the aerial mast fitted not only snapping it but faulting the connection at the base.
Vauxhall customer care are involved due to the amount of issues with the car to see about goodwill compensation.
I'll start obviously, Arnold Clark Vauxhall, Phoenix Retail Park, Linwood, Paisley.
Got a good deal on the car, circa £1500+ less than list price, but that was taking a car they had in their own stock (hundreds of cars to choose from through as AC are a massive company) so you were limited to the colours they had in stock and you couldn't add any options, you could do a factory order but I'm not sure of you'd get any savings over list doing it that way, I presume the reason I got a cheap deal is they'd bought loads from Vauxhall to get a discount they could then pass on to customers. However they did have most specs, engines and colours.
The finance rate was good too: 3.9% flat rate, to give you an idea how good that is, when I worked for Arnold's 8 years ago, staff finance rate then was 4.5%. I got a set of Arnold Clark branded mats thrown in but they were proper tailored ones with floor clips like the genuine ones. And a full tank of fuel. Also got a good part exchange price, £2700 for a 55,000 miles September 2009 '59' Clio 1.2 Dynamique in good condition with FSH, but needing a service, timing belt kit and water pump due, tyres, some suspension consumables and just about out of mot.
The post sale services was poor however, the car was delivered with the NSF sidelight not coming on at night when the DRLs switch to sidelights, tyre pressures far too high and not matching, NSF and OSR same and OSF and NSR same, service booklet Incorrectly filled in and not stamped, rear number plate fitted wonky and with a bubble in it allowing water damage, salesman continually promised to sort this and let us down until one day my partner and mother sat in the showroom for 2 hours until he sorted it. He also messed up the finance submitting applications for personal loans instead of hire purchase which were all declined and affected my credit history file, he also messed up the eventual finance paperwork meaning I had to a couple of weeks later go in and resign the docs again. Their administration dept also messed up my service plan paperwork, sending me out a plan valid for 2 years or 24K, I argued the Corsa I tervals are 1year/20k so the plan should cover upto 2years or 40k, they agreed but then sent out new docs showing 2 years or 400K, I called to advise of the mistake and they sent out ones for 2 years/24k again.
Repairs wise the dealer have been ok, I have used both Linwood and one of their Glasgow branches close to my work who have recognised the issues ive had and not just said the usual no fault found or its just a characteristic line, they have replaced without quibble one of my alloys, my drivers seat height adjuster mechanism and my dash, only issues they took a week to get me my car back after the dash fitment issue and replacement although part of that is I didn't want the car back until it was fixed whilst they wanted me to take it back and bring it back in when the dash was in stock and didn't have a courtesy car until my partner phoned Vauxhall themselves who told the dealer if they didn't have a courtesy car to hire me one and bill Vauxhall directly, and then whilst it was in for the dash work the dealer put my car through the car wash without removing the aerial mast, resulting in it snapping, they straight away fitted another but my DAB still wasn't working, cue another week without digital radio until they could book it in on a day a courtesy car was available where it transpired the fault was due to a faulty connection at the aerial base caused by them putting the car through the wash with the aerial mast fitted not only snapping it but faulting the connection at the base.
Vauxhall customer care are involved due to the amount of issues with the car to see about goodwill compensation.
