Dealer Diagnostic Fee

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SecondCorsa
Posts: 17
Joined: Sun Sep 03, 2017 4:40 pm

Re: Dealer Diagnostic Fee

Post by SecondCorsa » Thu Aug 09, 2018 4:42 pm

When I worked as a mechanic at a Vauxhall main dealer the labour hour was split into 10ths of an hour. So change front disc pads we got .7 hour ( 7x6 mins = 42 mins ), wiper blade change .1 hour ( 6 mins ). All jobs are listed and have a procedure time for extra cleaning and so on. A diag time should be .5, £90 must be £180 an hour labour rate, expensive for a Vauxhall dealer? I have been out of the trade for some while so maybe that rate per hour.


Susan44
Posts: 306
Joined: Tue Jan 05, 2016 12:33 pm

Re: Dealer Diagnostic Fee

Post by Susan44 » Thu Aug 09, 2018 9:39 pm

£90 is for 15 minutes they said. I have a relation who is a lawyer who doesn't get that much
1.4 Auto SE. Intellilink R3.0 software version 109.0-39112275 :geek:


SecondCorsa
Posts: 17
Joined: Sun Sep 03, 2017 4:40 pm

Re: Dealer Diagnostic Fee

Post by SecondCorsa » Thu Aug 09, 2018 10:04 pm

The nearest time is either .2 ( 12 mins ) or .3 ( 18 mins ). Have you asked what the labour rate per hour is?


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srihaggis
Posts: 388
Joined: Tue Feb 16, 2016 11:52 pm

Re: Dealer Diagnostic Fee

Post by srihaggis » Thu Aug 09, 2018 11:03 pm

£90 is cheap, I was quoted £140 to have some 'diagnostics'. Managed to repair the fault my self for less (car had no warranty being 9year old)

But, if the car is still under warranty i'd take it to another vx garage and see what they say. In all the years i've had cars with warranties, be it manufacturer or dealer, i've never ever had a garage refuse diagnostics till a fee is paid, even if it turned out that said defective item was not covered under warranty, I was merely told the info and had the option to fund it my self or leave it.

The only thing I can think of, is VX have had that many complaints / diagnostic requests for Corsa E's it's become unviable for them to simply just plug them in all the time - my 1.4T, as good as it was, was a nightmare, constantly needing to be plugged in. My Auto has been good as gold however.
MY16 1.4 Auto Energy 5 door Persian Blue, OnStar & Intellilink 4.0.


Susan44
Posts: 306
Joined: Tue Jan 05, 2016 12:33 pm

Re: Dealer Diagnostic Fee

Post by Susan44 » Fri Aug 10, 2018 7:10 am

They are fixing it under warranty (though they managed to break clip on the flexible bellows where the harness crosses the tailgate hinge.)
Its the threat if IF we decide its not under warranty it will cost you £90 to take it home and fix it yourself. I got one of the staff to kind of admit that was the reason and I think I get it. Rather like trying on shoes in a shop then ordering online.
1.4 Auto SE. Intellilink R3.0 software version 109.0-39112275 :geek:


SecondCorsa
Posts: 17
Joined: Sun Sep 03, 2017 4:40 pm

Re: Dealer Diagnostic Fee

Post by SecondCorsa » Fri Aug 10, 2018 7:22 am

Let us know if they fix it and what it was.


Susan44
Posts: 306
Joined: Tue Jan 05, 2016 12:33 pm

Re: Dealer Diagnostic Fee

Post by Susan44 » Fri Aug 10, 2018 8:33 am

"Broken wire in the motor harness". ???
As far as I know there should be a contact inside the motor that keeps power on until it parks. Thats what usually corrodes or breaks up in Corsa C and D. Maybe it now works via the central controller but, hey they are the £360 an hour diagnostic technicians so who am I to argue. I do know that they disconnected the battery and the car has moved so they did do some checks but they "dont have the parts". They will fix it under warranty, they have assured me.
1.4 Auto SE. Intellilink R3.0 software version 109.0-39112275 :geek:


Rickardo
Posts: 109
Joined: Thu Jan 26, 2017 1:23 pm

Re: Dealer Diagnostic Fee

Post by Rickardo » Fri Aug 10, 2018 8:43 pm

Result. Until next time


Susan44
Posts: 306
Joined: Tue Jan 05, 2016 12:33 pm

Re: Dealer Diagnostic Fee

Post by Susan44 » Sat Aug 11, 2018 11:25 pm

Warranty runs out in 6 weeks. Just bought extended warranty for £233. I may be quite mad but I love this car now they fixed the intelly software.
1.4 Auto SE. Intellilink R3.0 software version 109.0-39112275 :geek:


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